This division's name says it all. Its mission is to use operational intelligence and innovation to optimize delivery of all municipal services by proposing innovative approaches to functional issues, or simply by improving processes already in place.
Based on strategic directions and guidelines established by the Direction générale, this division works with all the others to improve systems and ensure effective management of daily operations, as well as to develop large-scale strategic projects for the City.
Its main objective being to improve services to residents, the Direction de l’intelligence opérationnelle et de l’innovation is also responsible for Services Brossard, the single point of contact for all types of resident requests in Brossard.
Direction de l’intelligence opérationnelle et de l’innovation